What is your return and exchange policy?
At Carver Art, we do not accept returns, but we are happy to offer exchanges for eligible items. Exchanges must be requested within 14 days of delivery and apply only to items that are:
Unused
In their original condition
Free from any damage
The item must be returned undamaged and securely packaged to prevent any further damage during transit. We recommend using a sturdy box and sufficient padding to protect your item. The return postage must be paid by the customer. Otherwise you can bring it to me to the Rocks Market in the weekend, but please check if I am trading on the day you are coming.
How to request an exchange
Contact us first with your order details and a description of the item you wish to exchange.
We will provide instructions on how to return the item and arrange your exchange.
Do not send items back before contacting us, as returns sent without prior notice cannot be accepted.
Exchanges are processed as quickly as possible once we receive your returned item in its original condition.
What if my order arrives damaged?
We use appropriate packaging to ship every item. We can only be responsible for damage that was clearly present before the shipping.
Any damage that occurs during delivery by Australia Post or any other person who handled the package must be claimed directly with them, if eligible.
Steps to take if your item is damaged in transit:
Inspect your order immediately upon delivery.
If damage is present, document it with photos of both the item and the packaging.
Contact the carrier (e.g., Australia Post) promptly to submit a claim, following their instructions.
Notify us of the situation, so we are aware and can provide any necessary assistance.
Tips for a smooth exchange or claim:
Always keep the original packaging until you are sure the item is in perfect condition.
Handle items carefully to prevent damage before initiating an exchange.
Contact us as soon as possible to ensure your exchange is processed within the 14-day timeframe.
By following these guidelines, we can help make sure your experience with Carver Art is smooth, whether you are exchanging an item or dealing with unforeseen shipping issues.